Everything you need to know to get your chatbot up and running.
MyChatbot is your personal AI assistant that answers questions using YOUR information. Think of it like having a helper who has read all your documents and can answer questions about them 24/7.
Add your website pages, upload PDFs, or paste text into the Knowledge Base.
Our AI reads and understands all your content.
Anyone can now ask questions and get instant answers based on YOUR information.
Click "Knowledge Base" in the top menu.
Look for the section with a ๐ icon.
Go to the page you want to add. Copy the full address from your browser's address bar. It should start with "https://"
Paste the address into the box and click the button. Wait a few seconds while we read the page.
The page will appear in "Your Documents" at the bottom.
Instead of just adding your homepage, add the specific pages that have the information people ask about:
Click "Knowledge Base" in the top menu.
Look for the section with a ๐ icon.
A window will open. Find your PDF file on your computer and select it.
Wait while the file uploads. This may take a few seconds for large files.
The document will appear in "Your Documents" at the bottom.
Use "Paste Text" when:
Click "Knowledge Base" in the top menu.
Look for the section with a ๐ icon.
Type a name that describes the content.
Copy text from anywhere (website, document, email) and paste it in the big text box.
Your content will be saved and appear in "Your Documents".
Some websites use special technology that makes them harder to read automatically. If you see an error message when trying to add a website, you have two easy options:
This is the easiest and most reliable method. See the detailed instructions below.
See How to Save as PDF โSimply copy the text from the website and paste it into the "Paste Text" section.
Click and drag to highlight, or press Ctrl+A (Cmd+A on Mac) to select all.
Press Ctrl+C (Cmd+C on Mac) or right-click and choose "Copy".
Go to "Paste Text Content" and paste with Ctrl+V (Cmd+V on Mac).
Follow these simple steps to save any webpage as a PDF, then upload it to your Knowledge Base.
Open the page in Chrome like you normally would.
(On Mac, press Cmd + P)
This opens the print window.
Change it from your printer to "Save as PDF".
Choose where to save the file on your computer. Remember where you save it!
Go to Knowledge Base โ Upload Document โ Choose the PDF you just saved.
(On Mac, press Cmd + P)
Instead of adding your entire website, add the specific pages that answer common questions:
Think about what people ask you most often:
Make sure that information is in your Knowledge Base!
If you have important information in PDF format (handbooks, catalogs, calendars), upload them! PDFs work perfectly every time.
If your information changes (new calendar, new prices, new policies), remember to:
After adding content, go to Chat and ask questions to make sure it's working. Try asking the same questions your visitors would ask!
The bot learns from the content YOU provide in your Knowledge Base. When you upload a PDF, add a website, or paste text, the bot reads and remembers that information. When someone asks a question, it searches through your content to find the best answer.
Think of it like this: You're giving the bot a stack of documents to study. The more relevant content you add, the smarter it becomes about YOUR specific business.
Your bot can answer any question where the answer exists in your Knowledge Base. Common examples:
Pro tip: Think about the questions you get asked most often, then make sure that information is in your Knowledge Base!
If the bot can't find an answer in your content, it will honestly say it doesn't have that information. It won't make things up or guess. This protects you from giving out incorrect information.
Easy! Just update your Knowledge Base:
Changes take effect immediately!
Absolutely! You have complete control over your Knowledge Base:
The bot ONLY knows what you tell it. It doesn't access any external information.
Yes! Use the Chat page to test your bot. Ask it questions just like a customer would. This lets you:
We recommend testing with 10-15 common questions before sharing with customers.
Each question someone asks counts as one message. The bot's response does NOT count against your limit - only the incoming questions do.
Example: If a customer asks 3 questions, that's 3 messages used.
Check the Chat page! At the top, you'll see:
You can also see your current plan and upgrade options on the Upgrade page.
If you reach your daily limit:
Need more messages? Consider upgrading to a higher plan with more capacity.
No, message limits reset daily. If you don't use all your messages one day, they don't carry over to the next day. This keeps things simple and predictable.
Yes! We take security seriously:
Yes, conversations are saved so you can:
Yes! You have full control:
Only people who have access to your chat. Currently, conversations happen through your account's Chat page. Your bot's knowledge and responses are not shared with other users.
Start with the information people ask about most:
The bot's helpfulness depends on your content quality:
Quality matters more than quantity:
Start small, test, then add more based on what questions aren't being answered.
Try these steps:
Some websites use technology that prevents automatic reading. Solutions:
This can happen if:
Solution: Review your Knowledge Base, remove outdated content, and make sure information is clear and specific.
Your login session has expired. Simply:
Sessions expire after 1 hour of inactivity for security.
Your Knowledge Base has generous storage limits:
This means you can upload entire handbooks, policy documents, FAQs, and more without worrying about running out of space.
Each of these counts as one document:
If you have a very large document (over 30 pages), you can:
Need to quickly add announcements like cancelled events, schedule changes, or temporary notices? Here's the easy way:
Your chatbot will immediately be able to answer questions about the announcement!
Title: Current Announcements
Content:
SCHOOL CLOSING - January 15, 2026
Due to winter weather, all schools will be closed on Wednesday, January 15th.
All after-school activities and sports events are cancelled.
Classes will resume Thursday, January 16th on a normal schedule.
Now when parents ask "Is school open tomorrow?" or "Are sports cancelled?", the chatbot can answer!
When an announcement is no longer relevant:
Pro tip: Include dates in your announcements so there's no confusion about when they apply!
Once you add an announcement, users can ask things like:
The chatbot searches your entire Knowledge Base, including announcements, to find the best answer.
You can add as many as you need! We recommend starting with your 5-10 most important pages, then adding more as needed.
Yes! Go to Knowledge Base, find the item in "Your Documents", and click the red "Delete" button.
Some websites use special technology that makes them harder to read automatically. This is normal! Just save the page as a PDF and upload it instead. See instructions here.
Immediately! As soon as you see the success message, your chatbot can answer questions about that content.
The chatbot is very accurate, but it's always good to verify important information. Every answer includes a link to the source so users can double-check.
Not directly, but you can:
Or just copy/paste the text using the "Paste Text" feature!
Click "Upgrade" in the top menu to see all available plans and choose the one that's right for you.
If you're still stuck or have questions not covered here, reach out to our support team:
We typically respond within 24 hours.