Privacy Policy

Last Updated: January 2, 2026

At NousForge Systems, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and protect your information when you use our service.

1. Information We Collect

Information You Provide

• Account Information: Email address and password when you register
• Payment Information: Processed securely through Stripe; we do not store credit card numbers
• Knowledge Base Content: Documents, website content, and text you upload
• Communications: Messages you send to our support team

Information Collected Automatically

• Usage Data: How you interact with the Service, features used, message counts
• Chat Logs: Conversations between end-users and your chatbot
• Device Information: Browser type, operating system, IP address
• Cookies: Session tokens for authentication

2. How We Use Your Information

We use collected information to:

• Provide, maintain, and improve the Service
• Process transactions and send related information
• Send technical notices and support messages
• Respond to your comments and questions
• Monitor and analyze usage patterns
• Detect and prevent fraud or abuse
• Comply with legal obligations

3. How We Share Your Information

We do NOT sell your personal information. We may share information with:

Third Party	Purpose	Data Shared
Stripe	Payment processing	Email, payment details
OpenAI	AI response generation	Knowledge base content, chat messages
Railway	Cloud hosting	All service data (encrypted)
Vercel	Website hosting	Frontend assets only

We may also share information when required by law or to protect our rights.

4. Data Storage and Security

We implement industry-standard security measures:

• All data transmitted via HTTPS encryption
• Passwords are hashed and never stored in plain text
• Database hosted on secure, encrypted servers
• Regular security updates and monitoring

While we strive to protect your information, no method of transmission over the Internet is 100% secure.

5. Data Retention

We retain your information as follows:

• Account Data: Until you delete your account
• Knowledge Base Content: Until you delete it or close your account
• Chat Logs: Retained for service improvement; can be deleted upon request
• Payment Records: As required by law (typically 7 years)

6. Your Rights

You have the right to:

• Access: Request a copy of your personal data
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your data
• Export: Receive your data in a portable format
• Opt-out: Unsubscribe from marketing communications

To exercise these rights, contact us at support@nousforgesystems.com.

7. Cookies

We use cookies for:

• Authentication: Keeping you logged in
• Preferences: Remembering your settings

We do not use tracking or advertising cookies. You can disable cookies in your browser, but some features may not work properly.

8. Children's Privacy

The Service is not intended for children under 13. We do not knowingly collect information from children under 13. If you believe a child has provided us with personal information, please contact us.

9. End-User Data

When visitors interact with chatbots powered by our Service:

• Their messages are processed to generate responses
• Conversations may be logged for the chatbot owner's review
• IP addresses may be collected for rate limiting
• No personal accounts are created for end-users

Chatbot owners are responsible for informing their users about data collection.

10. International Data Transfers

Your information may be transferred to and processed in the United States where our servers are located. By using the Service, you consent to this transfer.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes via email or through the Service. The "Last Updated" date will be revised accordingly.

12. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us:

Email: support@nousforgesystems.com

Website: nousforgesystems.com